Please read this very important information about your delivery, and share with anyone who may be receiving your shipment:
Shipping rates in the shopping cart may not calculate correctly for Canada, Alaska, or Hawaii.Canada orders DO NOT include broker fees or Canadian taxes. These must be paid to the broker when your shipment reaches customs. All prices are in US Dollars. To calculate current exchange rates, visit: http://www.xe.com/currencyconverter/For information on cross border pickup points see below.
Save on Shipping! The shopping cart calculates real-time shipping rates for large items that must be shipped by truck to a residence including liftgate curbside service. If you call us we can usually offer you cheaper ways to receive goods such as business delivery or picking up at the nearest truck terminal. (For a lit of terminals see the bottom of this page).
International shipments are not properly calculated by the shopping cart. Please call us for correct shipping rates.
- Shipping Rates are not displayed before entering your address at checkout because the cart will adjust the rate based on your address. If it is eligible for a commercial discount it will automatically be applied. If you are ordering multiple items it is best to call for a combined rate since we may be able to save you money on bulk shipping. There is also the possibility the items ship from different places and the shopping cart may not account for this. In this case we will contact you before shipping to adjust the rate.
- If the cost of the shipping seems outrageous to you please call us at 800-771-7702 or email email@example.com to see if something needs to be adjusted.
- Most orders ship the next day, if in stock, Monday - Friday (except major holidays) before 5PM Eastern Standard Time.
- SHIPPING DAMAGE MUST BE REPORTED TO BEN'S DISCOUNT SUPPLY CO. WITHIN 24 HOURS OF RECEIPT. Damage claims may not be paid after this time has passed.
- Orders shipped to North American destinations can expect to receive their shipment within approximately 3 to 7 business days via UPS, FedEx, or common carrier.
- Ben's Discount Supply is NOT responsible for delays in shipping after your order has been shipped. We do not own the trucking company
Contact the carrier with your tracking number if there is a delay.
- NOTE: NOT ALL ITEMS ARE IN STOCK. In-stock items usually arrive within 5-10 business days. For a more accurate shipping time call us at 800-771-7702 or email firstname.lastname@example.org to check availability of the item.
- Immediately after you place your order we will send you an email confirmation that we have received your order (provided you gave your email during online checkout ordering).
- If you did not get a invoice with your order, or lost your email receipt, email email@example.com to obtain a copy.
- You can track your package either by phone, email, or on the Carrier web site. Email firstname.lastname@example.org to request your tracking number if you have not received it from us within 3 business days. Please have your order number available when you call.
- NOTE: Please accept the responsibility to be available when UPS/Fedex or the Trucking company delivers your order. Ben's Discount Supply is not responsible for lost or stolen orders once they have been delivered to you, whether you are available at the time of delivery or not. Ben's Discount Supply does not compensate customers for delays, inconveniences or expenses due to delays or shipping damage by trucking companies or other unforeseen occurrences.
- UPS Phone Tracking Number: 1-800-PickUps
- FedEx Phone Tracking Number: 1-800-GoFedex
If you require products delivered by a certain date, please call Customer Service to verify product availability. Some products available for online order may not be in stock. All listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. For orders with deadlines please order well in advance. Ben’s Discount Supply is not responsible for lost, misplaced or delayed shipments or freight damaged by the freight carriers.
Business freight deliveries or freight deliveries without a lift gate are dock to dock, which means the receiving business party is required to remove the product from the truck via a loading dock or with a forklift. Truck drivers are not responsible for removing product off of the truck by hand. Hand unloading of material off of the truck by customers is no longer allowed by most freight companies and therefore is not an option with Ben’s Discount Supply freight deliveries.
Inspecting for Damage
Please be sure to check all packages for any potential damage during transit. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. Ben’s Discount Supply is not responsible for damaged products due to shipping. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. In addition, please count the product before signing the Delivery Receipt. Once the Delivery Receipt is signed by the receiving party with no exceptions noted, the trucking company has no further responsibilities and will not honor claims if the Delivery Receipt is not noted with the issue.
What to Do If Product is Damaged
If the product is damaged in any way, give us a call right away so that we can begin working to remedy the situation as soon as possible. Write down the damage on the receipt. If not allowed to fully inspect the item write down on the receipt that “driver did not allow inspection”. If damage did occur during transit, any and all damage must be noted on the Delivery Receipt in detail. A copy of the Delivery Receipt will need to be faxed, emailed or snail mailed to Ben’s Discount Supply in order for a damage claim to be filed with the trucking company, on our customers behalf, and in order for a replacement product to be sent to the customer. When possible, please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and/or paid by them.
Lift Gate and Inside Delivery Options
Lift gate delivery service is available at an additional cost over and above standard dock-to-dock business service. Lift gate service is required for all customers that do not have a loading dock or a forklift. If requested and paid for at the time of order, lift gate service will transfer the product off of the truck and onto the curb at the delivery site. This DOES NOT include any inside-of-home or garage delivery, or moving the freight pallet away from the curb.
Additional Accessorial Charges
Any and all additional charges not previously paid, or provided at the time of order, such as inside delivery, change of address, residential delivery, limited access, re-delivery and storage fees will be the sole responsibility of the customer unless stated in the customer order as part of the shipping costs pre-paid by the customer at the time of order.
Limited Access Issues
Most freight deliveries will arrive in a full size 42 foot tractor trailer semi-truck, (such as long haul trucks you might see on the freeway system). It is the customer's responsibility to notify Ben’s Discount Supply at the time of order, if your delivery location has potential limited access issues, such as a truck being unable to reach your location or turn around in your area. Accessorial services, such as lift gate, are not guaranteed. Any and all re-delivery charges incurred will be billed back to the customer if delivery is attempted and cannot be completed because of unknown limited access issues.
If the customer refuses delivery for reasons other than those agreed to in writing within the order document, the customer will be responsible for all initial shipping and re-delivery and or return shipping charges. It is important to note that freight deliveries are always curbside, even when a lift gate option is added to the order. ''Curbside'' means next to the curb on the street. Drivers are not obligated to deliver freight into driveways or garages. Inside delivery is not available.
Important! Freight Damage Policy
Customers accept the responsibility to inspect freight for any damages prior to signing the delivery receipt. Although the box may look undamaged, it could have been hit and popped right back out with no visible damage. We suggest that you remove the shipping carton to verify the condition of the article before you sign the delivery receipt! This will save you a lot of time if the item needs to be replaced. All shipments leave the manufacturer's warehouse in perfect condition and by signing the delivery receipt, you have accepted the article to be perfect condition. We understand not all drivers will allow you to open the carton before signing. It is important to open it immediately though, and call Ben's Discount Supply if there is any damage to the contents. Keep all packaging materials and take pictures of the damage if possible. This will speed up the process for claims and having the item picked up by the carrier.
Note any damage on the delivery receipt when signing for the freight. Signing the delivery receipt and notating damage ensures that we will be able to easily file a claim. If the damage is too severe, refuse the freight, notify us and we will send a replacement piece.
For customers in Ontario Canada cities like Sudbury, Barrie, Sault Ste Marie, Peterborough, North Bay, Timmins, Orillia, Huntsville, Essa and Midland. It is possible to pick up your orders on the US side from:
Ryden's Border Store
9301 Ryden Road
Grand Portage, MN 55605 (218) 475-2330
200 2nd Avenue
International Falls, MN 56649 (218) 283-4414
Pembina Parcel Service
10597 Old Hwy 81
Pembina, ND 58271 (701) 402-2345
Pacific Mail & Parcel, LLC
1300 Boblett Street, Unit A
Blaine Washington, 98230 (360) 332-1888
Ben's Discount Supply Co. Inc
Phone 1-800-771-7702 (USA and Canada)
Hours Mon-Fri 9am to 4pm Mountain Standard Time
Outside USA and Canada call 00-1-928-326-8400.
Ben's Discount Supply Co. Inc.
3440 E Northfield Ave
Kingman, AZ 86409
(Visitors please call 928-326-8400 for an appointment).
Warehouse locations in Arizona, New York, Indiana, Illinois, and Kentucky
Call or email us for your item availability in your area.
All products are not available at every location.
The following is a list of carrier truck terminals by state where you may be able to pick up your order to save money or if you have an undeliverable address.
PHOENIX - 5620 W LOWER BUCKEYE RD PHOENIX, AZ 85043
TUCSON - 3333 S COUNTRY CLUB RD TUCSON, AZ 85713
YUMA - 3070 S. FEDEX WAY YUMA, AZ 85365
FORT SMITH - 3903 WHEELER AVE FORT SMITH, AR 72901
LITTLE ROCK - 5701 LINDSEY RD LITTLE ROCK, AR 72206
TEXARKANA - 8001 N. HWY 67 TEXARKANA, AR 71854
REDDING - 8562 COMMERCIAL WAY REDDING, CA 96002
SAN DIEGO - 5550 EASTGATE MALL SAN DIEGO, CA 92121
SACRAMENTO - 4075 CHANNEL DR W SACRAMENTO, CA 95691
DENVER - 9351 WILLOW CT HENDERSON, CO 80640
GRAND JUNCTION - 788 22 RD GRAND JUNCTION, CO 81505
NEW HAVEN - 161 MARSH HILL RD ORANGE, CT 06477
MEDLEY - 10401 NW 121ST WAY MEDLEY, FL 33178
ORLANDO - 1850 E LANDSTREET RD ORLANDO, FL 32824
TAMPA - 6952 E HILLSBOROUGH AVE TAMPA, FL 33610
ATHENS - 55 ATHENA DRIVE ATHENS, GA 30601
AUGUSTA - 2065 FORWARD AUGUSTA DRIVE AUGUSTA, GA 30906
MACON - 2750 ROFF AVE MACON, GA 31204
SAVANNAH - 100 S. H. MORGAN PARKWAY BLOOMINGDALE, GA 31302
ATLANTA - 2701 MORELAND AVE SE ATLANTA, GA 30315
VALDOSTA - 809 GIL HARBIN INDUSTRIAL BLVD VALDOSTA, GA 31601
POCATELLO - 76 WEST 450 NORTH BLACKFOOT, ID 83221
TWIN FALLS - 1980 HIGHLAND AVE E TWIN FALLS, ID 83301
CHICAGO - 5101 S LAWNDALE AVE SUMMIT-ARGO, IL 60501
EFFINGHAM - 900 OUTER BELT WEST EFFINGHAM, IL 62401
LINCOLN - 151 OLSON DR LINCOLN, IL 62656
ROCKFORD- 3302 AMERICAN RD ROCKFORD, IL 61109
FORT WAYNE - 4901 ADAMS CENTER RD FORT WAYNE, IN 46806
INDIANAPOLIS - 4750 DECATUR BLVD INDIANAPOLIS, IN 46241
TERRE HAUTE - 5050 E MARGARET DRIVE TERRE HAUTE, IN 47803
DUBUQUE - 8955 KAPP DR PEOSTA, IA 52068
OMAHA - 3502 S 11TH ST COUNCIL BLUFFS, IA 51501
SIOUX CITY - 225 MURRAY ST SIOUX CITY, IA 51111
GOODLAND - 666 E 19TH ST GOODLAND, KS 67735
SALINA - 505 GRAVES BLVD SALINA, KS 67401
TOPEKA - 5116 SW WENGER STREET TOPEKA, KS 66609
LOUISVILLE - 5501 BURNT PINE WAY LOUISVILLE, KY 40228
NORTHERN KY - 1070 FLEET BLVD INDEPENDENCE, KY 41051
BOWLING GREEN - 450 SCOTTYS WAY BOWLING GREEN, KY 42101
NEW ORLEANS - 311 JAMES DRIVE EAST ST. ROSE, LA 70087
ALEXANDRIA - 504 CENLA DR PINEVILLE, LA 71360
BATON ROUGE - 11855 N HARRELLS FERRY ROAD BATON ROUGE, LA 70816
PORTLAND - 236 PRESUMPSCOT ST PORTLAND, ME 04103
WILMINGTON - 3 CENTER DRIVE NORTH EAST, MD 21901
HAGERSTOWN - 16114 TRANSPORTATION CIRCLE HAGERSTOWN, MD 21740
WEST BALTIMORE - 8850 CORRIDOR RD ANNAPOLIS JUNCTION, MD 20701
BOSTON - 19 REPUBLIC RD NORTH BILLERICA, MA 01862
EAST BOSTON - 93 CONCORD ST NORTH READING, MA 01864
WORCESTER - 300 BARTLETT STREET NORTHBOROUGH, MA 01532
FLINT - 4025 S DYE ROAD SWARTZ CREEK, MI 48473
JACKSON - 200 ANDREW PARK DR JACKSON, MI 49202
WINONA - 27058 COUNTY RD 12 WINONA, MN 55987
OWATONNA - 1060 26TH PL NW OWATONNA, MN 55060
MINN/ST PAUL - 2323 TERMINAL RD ROSEVILLE, MN 55113
JACKSON - 301 INDUSTRIAL PARK DR RICHLAND, MS 39218
HATTIESBURG - 23 BRASWELL RD HATTIESBURG, MS 39401
MERIDIAN - 1115 NE INDUSTRIAL PARK RD MERIDIAN, MS 39301
SPRINGFIELD - 1430 N ALLIANCE AVE SPRINGFIELD, MO 65802
WILLOW SPRINGS - 870 MARKET RD CABOOL, MO 65689
KANSAS CITY - 4077 NORTH NORFLEET RD KANSAS CITY, MO 64161
BILLINGS - 7107 COMMERCIAL AVE BILLINGS, MT 59101
BOZEMAN - 216 POLLYWOG LN BELGRADE, MT 59714
GREAT FALLS - 4801 N STAR BLVD GREAT FALLS, MT 59405
LINCOLN - 1701 CORNHUSKER HWY LINCOLN, NE 68521
NORTH PLATTE - 2620 S WILLOW ST NORTH PLATTE, NE 69101
RENO - 1750 INDUSTRIAL WAY SPARKS, NV 89431
ELKO - 4250 EAST IDAHO STREET ELKO, NV 89801
ELIZABETH - 100 THIRD AVE ELIZABETH, NJ 07206
CARTAGE - 2615 US HWY 130 S SUITE 200 CRANBURY, NJ 08512
ROCKAWAY - 67 GREEN POND AVENUE ROCKAWAY, NJ 07866
S BRUNSWICK - 9 DISTRIBUTION WAY MONMOUTH JUNCTION, NJ 08852
FARMINGTON - 900 S LAKE ST FARMINGTON, NM 87401
LONG ISLAND - 125 DALE STREET WEST BABYLON, NY 11704
ROCHESTER - 2 BOON DRIVE NORTH CHILI, NY 14514
BINGHAMTON - 175 BUCK ROAD BINGHAMTON, NY 13812
ASHEVILLE - 209 FANNING FIELDS RD MILLS RIVER, NC 28759
GREENSBORO - 8200 TRIAD DR GREENSBORO, NC 27409
RALEIGH - 5210 TRADEMARK DRIVE RALEIGH, NC 27610
FARGO/MOORHEAD - 2500 3RD AVE NW WEST FARGO, ND 58078
GRAND FORKS - 2701 US HIGHWAY 81 N GRAND FORKS, ND 58203
MINOT - 425 74TH STREET SE MINOT, ND 58701
DAYTON - 8101 TERMINAL PLACE HUBER HEIGHTS, OH 45424
CLEVELAND - 2977 BRECKSVILLE ROAD CLEVELAND, OH 44286
CINCINNATI - 590 QUALITY BLVD FAIRFIELD, OH 45014
OKLAHOMA CITY - 8100 S BRYANT AVE OKLAHOMA CITY, OK 73149
MUSKOGEE - 2402 N MAIN ST MUSKOGEE, OK 74401
ENID - 1801 N 4TH ST ENID, OK 73701
PORTLAND - 750 NE FAZIO WAY PORTLAND, OR 97211
BEND - 1150 NE 1ST ST BEND, OR 97701
HERMISTON - 28564 WESTPORT LANE HERMISTON, OR 97838
HARRISBURG -300 FULLING MILL RD MIDDLETOWN, PA 17057
PHILADELPHIA - 2245 TICONDEROGA BLVD CHESTER SPRINGS, PA 19425
PITTSBURGH - 2081C KRAMER RD GIBSONIA, PA 15044
YORK - 5430 N SUSQUEHANNA TRL YORK, PA 17406
COLUMBIA -177 OVERLAND DR WEST COLUMBIA, SC 29172
FLORENCE - 2901 W BLACK CREEK RD STE 3 FLORENCE, SC 29501
GRNVL/SPRTBG 15 BERRY SHOALS RD DUNCAN SC 29334
SIOUX FALLS - 2901 W 7TH ST SIOUX FALLS, SD 57104
WATERTOWN - 725 OAKWOOD RD WATERTOWN, SD 57201
JACKSON - 1140 LOWER BROWNSVILLE RD JACKSON, TN 38301
MEMPHIS - 461 WINCHESTER RD MEMPHIS, TN 38109
KNOXVILLE - 2645 ASBURY RD KNOXVILLE, TN 37914
AUSTIN - 2500 CHISHOLM TRL ROUND ROCK, TX 78681
NORTH DALLAS - 597 BENNETT LANE DALLAS, TX 75057
EL PASO - 351 BILL BURNETT DRIVE EL PASO, TX 79928
HOUSTON - 9010 JACKRABBIT ROAD HOUSTON, TX 77095
ODESSA - 200 S GRANDVIEW AVE ODESSA, TX 79761
TYLER - 3471 POINTE NORTH DRIVE TYLER, TX 75702
SALT LAKE CITY - 2325 SOUTH 3200 WEST WEST VALLEY CITY, UT 84119
ST GEORGE - 496 N 1300 E SAINT GEORGE, UT 84770
VIRGINIA BEACH - 1016 ENTERPRISE CIRCLE CHESAPEAKE, VA 23321
WINCHESTER - 388 FRONT ROYAL PIKE WINCHESTER, VA 22602
MANASSAS - 9825 GODWIN CT MANASSAS, VA 20110
YAKIMA - 606 WILSON LN YAKIMA, WA 98901
LEWISTON - 1384 PORT DRIVE CLARKSTON, WA 99403
SEATTLE - 6250 S 228TH ST KENT, WA 98032
CLARKSBURG - 183 REVENUE RD BRIDGEPOR, WV 26330
HUNTINGTON - 700 WALNUT ST KENOVA, WV 25530
PARKERSBURG - 216 WEST AIRPORT INDUSTRIAL RD PARKERSBURG, WV 26104
OSHKOSH - 5827 GREEN VALLEY CT OSHKOSH, WI 54904
STEVENS POINT - 3020 GRANT AVE PLOVER, WI 54467
CHEYENNE - 1813 PACIFIC AVE CHEYENNE, WY 82007
ROCK SPRINGS - 600 MITCHELSON ST ROCK SPRINGS, WY 82901-5028