Ben's Discount Supply Co. Return Policy
If your purchase has been damaged in shipping, please go to the Shipping Information Page here: Shipping
Then scroll down to see the shipping damage policy.
ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL PACKAGING..OUR VENDORS WILL NOT ISSUE CREDIT FOR THEM OTHERWISE.
Within 30 days of receipt of your order (10 Days for any Summit Appliance) please call 1-800-771-7702 with your name, order number, and reason for return. We will then determine if you need an RMA (return merchandise authorization number) and provide return instructions. NOTE: some manufactures will NOT provide replacements for defective items. They ask that the item be returned to them for repair. Shipping charges are non-refundable even if the original price included shipping! There is no such thing as free shipping so our cost at time of purchase will be deducted from the credited amount. Special order items, software packages, gas fittings and electric adapters are non-returnable. Special order items will be identified in the description on the product page.
Returns for items purchased in a package
The same policy applies for items defective or not. However, since the individual items were priced as part of the overall package, you will be given a full refund of Ben's Discount Supply's cost at time of purchase, minus restocking and shipping fees if applicable, at the time of purchase.
If you wish to return any of Ben's Discount Supply's non-defective products, excluding special items, microwave trim kits, and software orders etc., we will refund any purchase within 30 days of receipt, (10 Days for any Summit Appliance) minus return shipping and a 20% restocking fee. (25% for Summit Appliances). Call 1-800-771-7702 To see if your item requires an RMA number. Once the item and its contents have been returned in their proper condition, we will then refund your credit card for the full purchase price minus a 20% restocking fee of the total sale price and return shipping charges. Do Not return anything without calling us first! Returned orders will not be accepted without authorization, nor will orders refused upon delivery! We are not able to return non-defective inventory to our vendors, therefore, we reserve the right to charge a restocking fee of 20% on all non-defective returns.Shipping charges are non-refundable. Special order items and Microwave trim kits are non-returnable. Special order items will be identified in the description on the product page
Phone 1-800-771-7702 (USA and Canada)
Hours Mon-Fri 9am to 4pm Mountain Standard Time
Outside USA and Canada call 00-1-928-326-8400.
Ben's Discount Supply Co. Inc.
3440 E Northfield Ave
Kingman, AZ 86409
(Visitors please call 928-326-8400 for an appointment).
Pickup locations in Arizona, New York, Indiana, Illinois, and Kentucky
Call or email us for your item availability in your area.
All products are not available at every location.